As of 25th May 2018, a new regulation will govern how all organisations (including Shoreham & Southwick Osteopaths) manage, store and use your personal data. Therefore, we wanted to reassure our patients of our current policies and approach to the new regulation.
Medical records have always been subject to stringent confidentiality guidelines, and when we take our case histories using pen and paper, we have always been obliged to keep them stored in our filing cabinet which is securely locked and the key kept in a key safe. The General Osteopathic Council (GOsc) recommend that we keep notes for at least 8 years after we last see a patient, or until a child is 25 years old if we have seen them under 18 years of age.
These notes have only ever been accessible to osteopathic staff members all of whom are trained about the importance of medical confidentiality. This remains the case, and is a responsibility we take very seriously.
On a first visit where we take a case history, it is a GOsc requirement to take a certain amount of personal data such as name, age, address, telephone number etc. Such information also allows for the smooth running of the practice by sending appointment reminders and following up patients through their preferred method of contact.
If patients contact the practice by email, access to the email account is enabled to Osteopathic staff members only and password protected. Part of the reason that GDPR legislation has come into place is to stop organisations from inundating people with unsolicited “junk mail”. We do NO email marketing. We rely primarily on patient recommendations and people contacting us via our website, social media or phone.
Personal data has become a valuable commodity, and some companies sell what they hold for profit to third party organisations. Please be assured that we never have, and never will, partake in such activity. We hope that this information outlines our commitment to GDPR compliance and gives you an idea about how seriously we take your privacy. We also hope that it reassures you that any information we hold, we do so as securely as possible, and only in order that we can supply the best possible service to our patients.